Fen showed up at work with the weight of “waiting for the next shoe to drop” with her parents, who at 84 & 86 had a host of health problems, but wanted to remain in their home. For their immediate need, we helped them find a Mandarin-speaking caregiver who could provide the specialized support her parents needed. Our care advisory team then identified Medicaid as a way to pay for in-home care and guided them through every step of the Medicaid application process, ultimately securing approval and saving her family approx. $3,700 per month in care-related expenses. “We really feel like we hit the jackpot,” Fen shared. “Thank you for the information and helping us with the steps and always being there for questions. It is a confusing system, but we got the [Medicaid] approval. We don’t have to worry as much about making the money last.”